Shipping & Return Policy
All of our products come with a 100% Satisfaction Guarantee! If for
any reason within 15 days of receiving your order, you are not
satisfied with your purchase, please contact us toll free at
877-425-1640 or at
firstname.lastname@example.org to attain a return authorization
number. To learn more please see our Returns and Exchanges information
It is our policy to keep your email address and any other
information we may receive about you completely private. We will not
sell or share any of your information to another party unless required
by law. Marathon Industries will retain account information for future
orders if an account is created. Customer shipping information and
emails will be retained for the purpose of newsletters, customer
promotions, and other marketing purposes but will never be sold or
shared with other parties. Shipping information will only be shared if
your order is being fulfilled by one of our partners. You can request
to be removed from our mailing lists by contacting us with your email
and shipping information at
email@example.com - please type “Remove from
Mailing” in the Subject line.
Orders typically ship from Kent, WA. Marathon Industries is located
in the State of Washington. As required by law, sales tax will only be
charged to customers in Washington State. Our goal is to ship most
orders within 2-3 business days (M-F excluding holidays). Please allow
7-10 business days from date of purchase for your order to arrive. We
will send you an email when your item has shipped. Fed-Ex is our primary
small package carrier. If we learn that an item you have ordered is
out of stock, we will give you the option to cancel your order or to
allow us to backorder your order until the size you ordered is
Fed-Ex Ground shipping will usually ship from our warehouses within 1
- 3 business days. When you choose Fed-Ex, the shipping charges are
automatically calculated with the online Fed-Ex Shipping Calculator. We
will email you the tracking number through Fed-Ex.
Marathon Industries does not ship to P.O. Boxes since Fed-Ex can not
deliver to these locations. Please contact us if you do not have a
physical shipping address and want to discuss using USPS.
Sales Tax will be charged to all shipments sent to the State of
Washington. Tax will not be charged to any other locations.
Returns & Exchanges:
Marathon guarantees that all products will be free from
We will only return items that did not fit your equipment if they
are not used and are in resalable condition.
If you wish to return or exchange an item, you must contact us
within 15 days of receipt of the item to obtain a Return Authorization
***Please note that shipping is non-refundable unless we send you
the wrong item or it is defective.***
If you order the wrong size, we will be happy to exchange it for a
new size, however, you will be responsible for shipping back your item
to the address we provide and you will be charged the freight on the
If you have any questions or need to return an item, please either
call us toll free at 877-425-1640 or contact us by email at
Your full name, address & phone number. Your order number or
invoice/packing list number The name and address where the merchandise
was shipped. The item(s) you wish to return/exchange and the reason(s)
for the return/exchange. We will contact you within 24-48 hours by
phone or email and give you the address to send the item.
If you are exchanging an item, the new item will be sent to you
upon receipt of the original one.